Patient Services Specialist II (Primary Care, Windermere)

Nemours Children's Health • Orlando, FL

4d • Onsite

About The Position

Nemours is seeking a full-time Patient Services Specialist II to join its Primary Care team in Windermere, Florida. Nemours primary care practices provide a kid-friendly, family-centered pediatric primary care experience for families in Central Florida, with attention to preventive care and whole-child wellness.

The specialist performs customer service and administrative functions for assigned divisions, accurately obtaining and entering information needed for registration and scheduling according to standard business practices. As a member of the clinic team, the specialist serves internal and external customers and supports patient registration, scheduling, billing-related processes, communications, medical records, and office visits. Travel to other primary care locations for coverage is required as needed.

Requirements

• High school diploma required.
• Specialized training of one year beyond high school required.
• One to three years of experience preferred.
• Customer service and healthcare experience preferred.
• Medical office or call center experience preferred.
• Ability to travel to other primary care locations for coverage as needed.

Nice To Haves

• One to three years of experience.
• Customer service and healthcare experience.
• Medical office or call center experience.

Responsibilities

• Answer phone lines promptly and courteously, triage calls, and handle them appropriately.
• Collect, maintain, and verify accurate registration information using standard business practices.
• Coordinate paperwork for registration, scheduling, and appointments.
• Collect, verify, and maintain patient insurance information, including authorizations and referrals.
• Collect copayments, deductibles, coinsurance, and account balances; balance accounts at the end of the day.
• Understand visit types, scheduling templates, and efficient office-visit scheduling; manage no-shows and cancellations; confirm appointments with patients or guardians; and prepare charts and paperwork for physician visits.
• Triage and manage electronic communications daily.
• Scan new paperwork and incoming mailed or faxed patient results into the EMR, or place them in the patient chart, and route results or information to the responsible physician or provider for review.
• Check patients in and out of the office.
• Coordinate release-of-information and medical-record processes, including incoming and outgoing medical-record requests.
• Ensure coding information is complete on billing documents.
• Perform other duties as assigned by the supervisor.
• Travel to other primary care locations as needed for coverage.

Benefits

• Competitive base compensation in the top quartile of the market.
• Annual incentive compensation that values clinical activity, academic accomplishments, and quality improvement.
• Health, life, dental, and vision benefits.
• 403(b) with employer match.
• Licensure, CME, and dues allowance.
• Eligibility for Public Service Loan Forgiveness based on nonprofit status.
• Florida-based employees benefit from no state income tax; Delaware-based employees benefit from the state's moderate tax structure.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED