Patient Services Specialist - Float Pool - Harborview
About The Position
Harborview Float Pool is hiring a Patient Services Specialist 2 to support staff, providers, and patients through efficient internal and external communications. The role includes answering and triaging phone calls, scheduling provider and ancillary service appointments, and obtaining patient demographic, financial, and clinical information. The specialist partners with clinic team members to prioritize patient satisfaction and exceptional care delivery and performs other duties as requested. This is a regular, full-time, 100% FTE position (40 hours per week) based onsite at Harborview, with a Monday-through-Friday day shift and no telework. The pay range is $21.82–$29.41 per hour, with an additional Float Pool premium of $1.50 per hour. The role is represented by WFSE HMC.
Requirements
- High school graduation or equivalent, and one year of healthcare, administrative, or customer service experience; or an equivalent combination of education and experience.
- Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, or registration, apply.
Responsibilities
- Provide staff, providers, and patients with an efficient system of internal and external communications, including answering and triaging phone calls.
- Schedule provider and ancillary service appointments.
- Obtain patient demographic, financial, and clinical information.
- Partner with clinic team members to prioritize patient satisfaction and exceptional care delivery.
- Perform other duties as requested.
Benefits
- The posting refers applicants to the UW staff benefits website but does not specify individual benefits.
- Float Pool premium of $1.50 per hour.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
