Patient Services Specialist - Float Pool - Harborview

University of Washington•Seattle, WA

5d•Onsite

About The Position

Harborview Medical Center’s Float Pool is hiring a Patient Services Specialist 2. This full-time, on-site position works day shift, Monday through Friday, and supports staff, providers, and patients by facilitating communications, appointments, and the collection of patient information. The role partners with clinic team members to promote patient satisfaction and exceptional care delivery. Harborview Medical Center is a comprehensive healthcare facility owned by King County and operated by UW Medicine. It is the region’s only Level I Trauma and verified burn center and provides specialized care to patients throughout the Pacific Northwest, including vulnerable residents of King County. Its clinical areas of emphasis include emergency medicine, trauma and burn care, neurosciences, ophthalmology, vascular surgery, HIV/AIDS, rehabilitation, mental health, and substance abuse care. UW Medicine is a health system that includes a medical school and research center. Its mission is to improve public health by advancing medical knowledge, providing primary and specialty care, and preparing health professionals. UW Medicine describes its workplace as collaborative, respectful, welcoming, and committed to integrity and compassion. This is a regular position with a 100% FTE (40 hours per week). The pay range is $21.82–$29.41 per hour, with an additional Float Pool premium of $1.50 per hour. The position is part of the WFSE HMC union/bargaining unit. Benefits information is available through the University of Washington staff benefits website.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements, such as a license, certification, and/or registration, apply.

Responsibilities

Provide staff, providers, and patients with an efficient system of internal and external communications, including answering phones and triaging calls.
Schedule provider and ancillary service appointments.
Obtain patient demographic, financial, and clinical information.
Partner with clinic team members to prioritize patient satisfaction and exceptional care delivery.
Perform other duties as requested.