Patient Services Specialist - Pediatric Clinic - Harborview

University of Washington•Seattle, WA

1d•Onsite

About The Position

The Patient Services Specialist 2 supports the Harborview Pediatric Clinic by providing an efficient system of internal and external communications, scheduling appointments, gathering patient information, and partnering with the clinic team to support patient satisfaction and care delivery. The clinic provides pediatric primary care and specialty services, including well-child visits, developmental screenings, breastfeeding support, confidential teen services, mental health services, and care coordination for children in foster and kinship care. It also offers interpreter services, assistance with health insurance paperwork, and referrals for immigrant and refugee families. This is a regular, part-time position at 80% FTE (32 hours per week), working onsite on a weekday day shift. The clinic is conveniently located near public transportation. The stated hourly pay range is $21.82 to $29.41.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.
Equivalent education and/or experience may substitute for minimum qualifications except where legal requirements such as a license, certification, and/or registration apply.

Responsibilities

Provide staff, providers, and patients with an efficient system of internal and external communications, including answering phones and triaging calls.
Schedule provider and ancillary service appointments.
Obtain patient demographic, financial, and clinical information.
Partner with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
Perform other duties as requested.