Patient Services Specialist 2 - Harborview ED

University of Washington Medical Center•Seattle, WA

1d•$22 - $29•Onsite

About The Position

Harborview Medical Center Emergency Department Registration is hiring a Patient Services Specialist 2 to serve as a primary resource for directing patient flow into the medical center through the Emergency Department. The role performs patient registration and pre-registration, including front emergency room, back emergency room, and bedside registration, while supporting UW Medicine’s commitment to putting patients first. The position is scheduled at 90% FTE (36 hours per week), Wednesday through Friday, 7:00 p.m. to 7:30 a.m., on the night shift. It is a regular position at Harborview Medical Center, a comprehensive facility owned by King County and operated by UW Medicine. Harborview is the region’s only Level I Trauma and verified burn center and provides specialized care to patients throughout the Pacific Northwest. The listed pay range is $21.82 to $29.41 per hour. The position is part of the WFSE HMC bargaining unit. Benefits information is available through the University of Washington staff benefits website.

Requirements

High school graduation or equivalent.
One year of healthcare, administrative, or customer service experience.
An equivalent combination of education and experience may substitute for the stated requirements.

Responsibilities

Pre-register and check in patients in the electronic system upon arrival.
Verify insurance coverage and third-party payers; collect financial information, including copies of insurance cards, and verify Medicaid and insurance coverage using online systems.
Coordinate patient care with other departments and outside hospitals, and refer patients to Financial Counseling when needed.
Obtain signatures for treatment consent, financial agreements, and privacy information in accordance with HIPAA regulations.
Use Epic systems to check future and past appointments and primary care provider information.
Check patient identification and scan insurance information into the electronic system.
Register patients in the back emergency room while coordinating with Medics, Airlift Northwest, American Medical Response, and nursing staff in a fast-paced environment.
Register patients in the front emergency room, collect or update demographic and financial information, and enter information into electronic systems.