PSS / Patient Services Specialist - UW Medicine Primary Care at South Lake Union
About The Position
UW Medicine Primary Care at South Lake Union is hiring a Patient Services Specialist 2 to support staff, providers, and patients through efficient internal and external communications and clinic services. The role includes answering and triaging calls, scheduling provider and ancillary service appointments, and collecting patient demographic, financial, and clinical information. The specialist partners with the clinic team to promote patient satisfaction and exceptional care delivery, and performs other duties as requested. The clinic is located at Dexter Avenue N. and Republican Street and provides primary care, family medicine, integrated behavioral health, obstetrics and gynecology, and sports medicine, as well as designated specialty care from the UW Diabetes Institute and Karalis Johnson Retina Center. UW Medicine Primary Care is a network of clinics across the Puget Sound region offering a wide spectrum of primary and secondary care. This is a regular, full-time position at 100% FTE (40 hours per week), Monday through Friday, 9:30 a.m. to 6:30 p.m., on day shift. The pay range is $24.30 to $35.35 per hour. The position is represented by SEIU 1199NW UWMC Northwest Service and Maintenance. Benefits information is available through the University of Washington staff benefits website.
Requirements
- High school graduation or equivalent.
- One year of healthcare, administrative, or customer service experience, or an equivalent combination of education and experience.
Responsibilities
- Provide staff, providers, and patients with an efficient system of internal and external communications, including answering phones and triaging calls.
- Schedule provider and ancillary service appointments.
- Obtain patient demographic, financial, and clinical information.
- Partner with all members of the clinic team to prioritize patient satisfaction and exceptional care delivery.
- Perform other duties as requested.
Benefits
- Benefits are offered; details are available through the University of Washington staff benefits website.
- Conveniently located near public transportation.
- Opportunity for career growth.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
