Patient Services Representative
UnitedHealth Group•Gahanna, OH
•$16 - $29•Onsite
About The Position
The Patient Services Representative works in a collaborative office environment alongside other medical professionals at 680 Buckles Court N., Gahanna, Ohio. The role supports patient intake and front-office operations, including welcoming patients, handling payments, scheduling appointments, and maintaining medical records. The schedule is Monday through Friday, 8 a.m. to 5 p.m. EST.
Requirements
- High school diploma or GED.
- At least 1 year of administrative experience in a healthcare setting.
Nice To Haves
- At least 1 year of medical front-office experience performing duties such as scheduling appointments, checking patients in and out, verifying insurance, collecting co-pays, and maintaining medical records.
- Experience working with medical insurance.
- Advanced proficiency with Microsoft Office, including Word, Excel, and Outlook.
- Knowledge of EPIC software.
- Knowledge of medical terminology.
Responsibilities
- Greet patients as they arrive and manage wait times.
- Assist patients with intake processes, including copying required documents.
- Collect co-payments, co-insurance, and deductibles, and issue receipts.
- Manage the cashier box and daily deposits according to company policies.
- Process walk-in patients and visitors.
- Schedule and reschedule appointments.
- Maintain, file, and scan medical records and prepare records for the schedule.
- Ensure correspondence is scanned and/or filed in a timely manner.
- Process requests for release of medical records and maintain appropriate logs.
- Perform other related duties as assigned.
Benefits
- Paid time off accruing from the first pay period.
- Eight paid holidays.
- Medical plan options and participation in a Health Spending Account or Health Savings Account.
- Dental insurance.
- Vision insurance.
- Life and AD&D insurance.
- Short-term and long-term disability coverage.
- 401(k) savings plan.
- Employee stock purchase plan.
- Education reimbursement.
- Employee discounts.
- Employee Assistance Program.
- Employee referral bonus program.
- Voluntary benefits, including pet insurance, legal insurance, and long-term care insurance.
- Performance rewards and incentive and recognition programs.
- Equity stock purchase and 401(k) contribution, subject to eligibility requirements.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
