Patient Services Representative

Webster Dental Care•Chicago, IL

About The Position

Webster Dental Care is a well-established, multi-location dental group that has served Chicagoland communities for more than 50 years. Its practices provide comprehensive dental care across a wide range of specialties, with a focus on an excellent experience for patients and team members. The Patient Services Representative will join the Skokie office and serve as one of the first points of contact for patients. This role helps create a welcoming patient experience and keeps the office organized and running efficiently through front-office and administrative support.

Requirements

Strong customer service and communication skills.
Professional and friendly phone etiquette.
Comfort handling payments and discussing patient account balances.
Strong organizational skills and attention to detail.
Ability to multitask and remain organized in a busy office environment.
Comfort working with computers, scheduling systems, and electronic patient records.
Dependable, punctual, and team-oriented.

Nice To Haves

Previous dental or medical front-office experience is preferred.
Experience with Dentrix is a plus.

Responsibilities

Greet patients and provide a welcoming, professional experience.
Answer incoming phone calls and assist patients with questions and appointment needs.
Schedule, confirm, and reschedule patient appointments.
Check patients in and out accurately and efficiently.
Collect patient payments, copays, and outstanding balances.
Verify and update patient demographic and insurance information.
Assist with insurance eligibility and benefit verification.
Maintain accurate patient records and documentation.
Monitor the schedule and communicate changes or concerns to appropriate team members.
Help fill appointment openings and maintain a productive patient schedule.
Communicate effectively with doctors, hygienists, dental assistants, and other front-office team members.
Respond to patient questions and concerns professionally and courteously.
Follow established office policies and procedures.
Assist with other administrative and front-office responsibilities as needed.