Patient Services Representtative

Corewell Health • Grand Rapids, MI

9d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide patient registration, concierge, and clerical services. The role supports patients through complex problem solving and administrative services, including scheduling, insurance authorization, referral processing, and electronic health record management. You may also assist with training new team members and perform the duties of a Patient Services Representative, Associate when needed. This is a full-time, 40-hour-per-week position, Monday through Friday, with hours of 7:30 a.m. to 5:00 p.m. and no weekends. The position is based at 2770 East Beltline Ave NE in Grand Rapids, in the Rehab Hand department.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, using high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including patient check-out; scheduling appointments, referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations or verify prior authorization, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use Right Fax to fax and upload documents to EPIC.
• Assist with training new team members using standard work.
• Perform the role of Patient Services Representative, Associate when necessary.
• Participate in safety initiatives and risk-mitigating measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with offers on restaurants, phone plans, spas, and other items.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED