Patient Services Representtative

Corewell Health • Grand Rapids, MI

8d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide registration, concierge, and clerical services. The role supports patients through complex problem solving, administrative services, insurance authorization and verification, and electronic health record document handling. You may also assist with training new team members and perform the Patient Services Representative, Associate role when needed. This is a full-time, day-shift position scheduled Monday through Friday, 7:30 a.m. to 5:00 p.m., with no weekends.

Requirements

• High school diploma or equivalent.
• One year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer problems, applying high-level discernment when registering patients in treatment rooms.
• Perform administrative functions, including patient check-out, scheduling appointments, referrals, in-office procedures, surgeries, and tests.
• Review medical records for incoming referrals.
• Maintain and modify provider templates.
• Navigate external patient referral portals.
• Reconcile multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained.
• Assist with retroactive insurance denials and appeals.
• Scan complex documents in the EMR/EHR and fax and upload documents to EPIC using Right Fax.
• Assist in training new team members using standard work.
• Perform the Patient Services Representative, Associate role when necessary.
• Participate in safety initiatives and risk-mitigating measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package
• On-demand pay program powered by Payactiv
• Discounts directory
• Optional identity theft protection
• Optional home and auto insurance
• Traditional and Roth retirement options with service contribution and match savings

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED