Patient Services Representative - Testing/Registration

Trinity Health•Ypsilanti, MI

About The Position

The Patient Services Representative works under general supervision in the Michigan Heart department at Trinity Health Ann Arbor. The role handles patient registration, insurance information, authorizations and re-certifications, benefit assignments, co-pays, patient balances, daily financial transactions and deposits, and appointment scheduling. The representative must understand managed care plans and their requirements. The position is full-time, 40 hours per week, with a weekday day shift scheduled Monday through Friday, either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. The representative checks patients in and out, maintains accurate patient demographics and insurance information, schedules and reschedules appointments, collects and posts payments, balances daily collections, handles calls and referrals, and distributes incoming faxes. The role requires HIPAA compliance, effective communication, typing and basic math skills, attention to detail, and the ability to prioritize multiple tasks and remain poised under pressure. Central offices' training must be satisfactorily completed.

Requirements

High school diploma, GED, or an equivalent combination of experience and education.
One to two years of experience in a physician office setting performing comparable duties.
Effective oral communication skills.
Ability to type 35 words per minute and/or demonstrate computer keyboard efficiency.
Basic math skills for counting and balancing money and charges.
Ability to work under pressure and consistently prioritize multiple tasks.
Ability to concentrate and pay close attention to detail.
Ability to demonstrate poise during stressful situations.
Must satisfactorily complete central offices' training.

Nice To Haves

Knowledge of third-party payers and managed care guidelines.
Experience with a computerized patient management system.
Experience with online third-party payor systems.

Responsibilities

Register and check in patients for various appointment types according to guidelines; scan insurance and photo identification and update the annual Acknowledgement Form.
Maintain accurate patient demographic information in the EPR/EPM.
Maintain insurance par-list information and identify when authorizations are needed and where to obtain them.
Schedule and reschedule appointments, gathering the information needed to complete each appointment.
Collect patient co-pays and balances, post payments correctly to patient accounts, explain charges when necessary, and perform daily batch and cash-box tasks.
Check patients out when necessary and ensure future appointments, procedures, and laboratory visits are arranged.
Balance financial collections and daily transactions.
Handle cash deposits according to established procedures.
Answer and process telephone calls using a multi-line phone system.
Process physician consult and referral calls for providers.
Process and distribute incoming faxes to the appropriate department.
Comply with HIPAA regulations.