Patient Services Representative - Testing/Registration

Trinity Health•Ypsilanti, MI

4d•Onsite

About The Position

Under general supervision, the Patient Services Representative performs patient registration and related administrative and financial duties for Michigan Heart at Trinity Health Ann Arbor. Responsibilities include obtaining and verifying insurance information, identifying and obtaining authorizations and re-certifications, confirming patient benefits and amounts owed, collecting payments, and balancing daily transactions and cash deposits. The role also schedules appointments as directed by physicians and requires knowledge of managed care plans and their requirements. The position is full-time, 40 hours per week, with a weekday day-shift schedule of either 8:00 a.m.–4:30 p.m. or 8:30 a.m.–5:00 p.m. The role requires effective communication, keyboard proficiency, basic math skills, attention to detail, and the ability to prioritize multiple tasks and remain composed under pressure. Central offices' training must be completed satisfactorily.

Requirements

High school diploma, GED, or an equivalent combination of experience and education.
One to two years of experience in a physician office setting performing comparable duties.
Effective oral communication skills.
Ability to type 35 words per minute and/or demonstrate computer keyboard efficiency.
Basic math skills for counting and balancing money and charges.
Satisfactory completion of central offices' training.
Ability to work under pressure and consistently prioritize multiple tasks.
Ability to concentrate and pay close attention to detail while performing tasks.
Ability to demonstrate poise during stressful situations.

Nice To Haves

Knowledge of third-party payers and managed care guidelines.
Experience with a computerized patient management system.
Experience with online third-party payor systems.

Responsibilities

Check patients in for a variety of appointment types according to guidelines.
Scan insurance and photo identification and update the annual Acknowledgement Form.
Maintain accurate patient demographics in the EPR/EPM.
Maintain accurate information on insurance par lists.
Determine when insurance authorization is required and where to obtain it.
Schedule and reschedule appointments, gathering the information needed to complete them.
Comply with HIPAA regulations.
Collect patient co-pays and balances, post payments to patient accounts, and explain charges to patients when necessary.
Perform daily batch procedures and maintain the cash box.
Check patients out when necessary and ensure future appointments, procedures, and labs are arranged.
Balance financial collections each day and handle cash deposits according to established procedures.
Answer and process telephone calls using a multi-line phone system.
Process physicians’ consult and referral calls for providers.
Process and distribute incoming faxes to the appropriate department.
Register patients, obtain insurance information, and secure authorizations and re-certifications from insurance carriers and physician offices.
Verify patient benefit assignments, co-pays, and self-responsible portions of charges, and collect amounts owed.
Schedule patient appointments as directed by physicians.