PATIENT SERVICES REPRESENTATIVE (FT; 35hrs/wk) - Temple Physicians Inc. @ Grant Avenue Primary Care

Temple Health • Philadelphia, PA

6d

About The Position

The Patient Services Representative completes preregistration, re-registration, and/or re-verification processes according to department procedures, using designated technology and registration and billing systems. The role accurately identifies, verifies, and documents insurance coverage for scheduled services using available electronic and manual sources.

The representative communicates daily by telephone with patients and caregivers, schedulers, and insurance companies to obtain accurate demographic, insurance, referring provider, and patient liability information. The position performs all front desk functions and handles scheduling, answers phones, and greets patients and family members warmly. As part of a team focused on a positive patient experience, the representative must maintain a calm, rational demeanor, perform effectively, and multitask in hectic, high-pressure, emotionally charged situations. Customer service is a key component of all duties.

Requirements

• High school diploma or equivalent required.
• Two years of experience in a secretarial or clerical/general office position required.
• One year of experience in a healthcare setting required.
• Ability to maintain a calm, rational demeanor and perform effectively while multitasking in hectic, high-pressure, emotionally charged situations.

Responsibilities

• Complete preregistration, re-registration, and/or re-verification processes in accordance with department procedures.
• Use designated technology and registration and billing systems.
• Identify, verify, and document insurance coverage for scheduled services using available electronic and manual sources.
• Communicate daily by telephone with patients and caregivers, schedulers, and insurance companies to obtain accurate demographic, insurance, referring provider, and patient liability information.
• Perform all front desk functions and handle scheduling functions.
• Answer phones and greet patients and family members in a warm and welcoming manner.
• Work as part of a team to provide a good patient experience.
• Provide customer service as a key component of all duties.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED