Patient Services Representative

Hope Family Health • Westmoreland, TN

53d • $19 - $20 • Hybrid

About The Position

Serves patients by greeting and helping them, scheduling appointments, maintaining records and accounts.

Requirements

• High School Diploma or equivalent required
• Basic CPR (BCLS) Certification
• Two years experience working in a related healthcare field
• Bilingual in English and Spanish is required
• Problem Solving: Frequent problems arise in this position that are outside established policies or bodies of knowledge calling for high-level skills in problem solving.
• Decision Making: Frequent situations arise in this position, calling for careful and analytical judgment.
• Interpersonal: Must interact with employees, Board of Directors, governmental officials, and the public.
• Must maintain confidentiality and uphold HOPE’s values in performing the duties of the Security Guard; also demonstrate the following personal attributes: Trustworthiness, respectful, possess cultural awareness and sensitivity, be flexible, and demonstrate sound work ethics.

Responsibilities

• Welcomes patients and visitors by greeting them in person or on the telephone
• Optimizes patients' satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by telephone.
• Keeps patient appointments on schedule by notifying provider of patient's arrival; reviewing service delivery compared to schedule; reminding provider of service delays.
• Comforts patients by anticipating patients' anxieties, answering patients' questions, and maintaining the reception area.
• Verifies insurance eligibility before patients arrive.
• Ensures availability of treatment information by filing and retrieving patient records.
• Maintains patient accounts by obtaining, recording, and updating personal and financial information.
• Obtains revenue by recording and updating financial information; recording and collecting patient charges; controlling credit extended to patients with provider approval.
• Maintains business office inventory andそのためequipment by checking stock to determine inventory level; anticipating needed supplies.
• Helps patients in distress by responding to emergencies.
• Protects patients' rights by maintaining confidentiality of personal and financial information.
• Maintains operations by following policies and procedures; reporting needed changes.
• Contributes to team effort by accomplishing related results as needed.
• Maintains home health orders for Chief Medical Officer to sign when he is in the office.
• Performs other duties that may be assigned by the Revenue Cycle Manager or other member of the administration team.
• Off-site work is required occasionally. Examples include off-site training and health fairs.
• This position does have the occasional option to work off-site with the supervisors’ approval.

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED