Patient Services Representative

Schuylkill•Pottstown, PA

3d•Onsite

About The Position

Coordinates and provides clerical and administrative support for daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers, delivering customer service that supports a positive patient experience. The position is onsite in Pottstown and works a day shift, Monday through Friday.

Requirements

High school diploma or GED.
At least 1 year of customer service experience.
Ability to adapt to changing priorities.
Ability to maintain accuracy and comply with detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Demonstrated proficiency with technology and EMR workflows by the end of orientation.
Ability to accurately handle cash and other patient payment methods.
Ability to explain, educate, and support use of the LVHN patient portal and its features.

Responsibilities

Perform detail-oriented administrative tasks in accordance with organizational policies and standard work, anticipating the needs of patients and team members.
Gather information for accurate patient registration and check-in.
Obtain and verify insurance authorizations and precertifications; process medical record release requests; and schedule and confirm appointments.
Support the patient schedule and its flow while promoting a positive patient experience and team environment.
Contribute to training, staffing, and practice functionality, providing feedback.
Stay informed about insurance coverage and reimbursement changes.
Organize work to accommodate interruptions and changing priorities.
Perform scheduling, scanning, billing, filing, referral, work queue, and other clerical functions in a timely manner.
Conduct patient outreach by telephone and EMR messaging.
Handle patient payments accurately and explain, educate, and support use of the LVHN patient portal.