Patient Services Representative - Twin Cities Orthopedics

Revo Health • Woodbury, MN

6d • $19 - $28 • Onsite

About The Position

The Patient Services Representative is responsible for patient registration and check-in, along with clinical support duties. The position serves Twin Cities Orthopedics, an operating division of Infinite Health Collaborative (i-Health), a group of local medical practices owned and led by physicians.

This is a part-time, 0.95 FTE position at the Urgent Care locations in Stillwater, Woodbury, and Hudson. The schedule is Monday through Thursday, 6:30 AM–3:00 PM, Friday, 6:30 AM–1:00 PM, and a weekend rotation once per quarter.

The role requires patient-facing communication, administrative and scheduling work, and rotation of switchboard duties. Employees must comply with company policies, applicable laws and regulations, and business ethics guidelines. The position involves continuous movement throughout the shift and lifting, pushing, pulling, and reaching.

Requirements

• High school diploma, GED, or equivalent.
• Proficiency in Microsoft Word, Outlook, and Excel.
• Customer service experience.
• Ability to comply with company policies, procedures, practices, and business ethics guidelines.
• Ability to comply with applicable laws and regulations, including HIPAA, Stark, OSHA, and employment laws.
• Prompt and reliable attendance.
• Ability to work efficiently and productively, handle interruptions appropriately, meet deadlines, and prioritize workload.
• Ability to communicate respectfully and professionally in person, by phone, and by email.
• Ability to apply logical thinking to define problems, establish facts, and draw valid conclusions.
• Ability to frequently lift up to 50 pounds independently and occasionally lift up to 100 pounds with assistance.
• Ability to stand, walk, bend, and move continuously throughout the shift, and frequently push, pull, and reach.
• Visual acuity to read electronic and paper documents.
• Auditory ability to participate clearly in phone or video calls.
• Manual dexterity to operate standard office equipment, such as a computer, phone, and printer.

Nice To Haves

• Administrative or medical office experience.

Responsibilities

• Greet and register patients; collect copayments, pre-payments, insurance information, and photo identification.
• Verify and document insurance information according to current business practices.
• Schedule new and existing patients accurately and in a timely manner using the current practice management system.
• Communicate appointment information, directions, check-in times, referral information, and copayments to patients.
• Prepare and manage charts.
• Maintain working knowledge of healthcare plan requirements and health plan networks.
• Maintain timely communication with patients, families, and staff.
• Rotate switchboard operator duties, including accepting, handling, and transferring calls; coordinating interpreters for clinic appointments; and coordinating patient referrals.
• Perform other duties as assigned.

Benefits

• A $1,500 sign-on bonus for select roles, payable on the first paycheck with a 12-month commitment; internal applicants are not eligible.
• Medical coverage, including a maternity bundle, for employees working 30 or more hours per week.
• Dental and vision plans for employees working 30 or more hours per week.
• Tuition reimbursement for employees working 30 or more hours per week.
• 401(k) with profit sharing for all employees, regardless of hours worked.
• Employee Assistance Program for all employees, regardless of hours worked.
• Lifetime Fitness Subsidy for all employees, regardless of hours worked.
• Car rental discounts for all employees, regardless of hours worked.
• Home, auto, and pet insurance savings programs for all employees, regardless of hours worked.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED