Patient Services Representative

Cataract and Laser Institute•Fort Wayne, IN

22d•Onsite

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison between patients, insurance companies, and the Central Billing department. The role includes verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging, responding to patient inquiries, and maintaining charts. The position is located at 321 E Wayne St, Fort Wayne, IN 46802. The work takes place in a professional medical office environment.

Requirements

Ability to perform standing, walking, stooping, grasping, typing, and manual dexterity tasks.
Visual and verbal acuity to determine the accuracy, neatness, and thoroughness of assigned work.
Ability to regularly lift up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Responsibilities

Greet patients in a friendly, professional manner.
Answer phone calls, schedule appointments, and assist with patient communications and recalls.
Respond to patient inquiries about billing, procedures, policies, and available services.
Prepare patient charts before appointments and complete them upon patient arrival.
Process patients through checkout by verifying chart documentation and insurance information; accepting and posting payments; preparing and filing clean claims; authorizing insurance and billing; scheduling referrals; and accurately entering corresponding data into the EHR.
Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting essential reports.
Monitor patient flow throughout the office and communicate delays appropriately.
Provide a safe and clean office environment.
Perform other duties and assume responsibilities as determined by the office manager and doctors.