Medical Office - Patient Services Representative (Full-time)

Bridgeview Eye Partners • Noblesville, IN

2d

About The Position

The Patient Services Representative is the first point of contact for patients and helps make the healthcare experience organized, welcoming, and easy to navigate. The role connects patients with providers, clinical teams, and billing, guiding patients through each visit from appointment scheduling to checkout and insurance coordination.

This position involves frequent communication and coordination throughout the day in a primarily seated setting. Attention to detail and accuracy are important for handling patient interactions and records with care.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to help people feel at ease.
• Ability to stay organized and handle multiple tasks confidently.

Nice To Haves

• Experience in a medical office or familiarity with coding and billing.

Responsibilities

• Welcome patients with a warm and professional approach.
• Answer calls, schedule appointments, and maintain smooth communication.
• Guide patients through questions about billing, procedures, policies, and services.
• Prepare charts ahead of appointments and ensure everything is ready for patient visits.
• Manage checkout by verifying information, collecting payments, and completing accurate documentation.
• Handle insurance verifications, authorizations, and referrals.
• Keep records organized and up to date within the electronic health system.
• Complete end-of-day responsibilities, including balancing transactions and preparing reports.
• Monitor patient flow and communicate delays clearly and calmly.
• Help maintain a clean, safe, and welcoming office environment.
• Support the team with additional responsibilities as needed.

Benefits

• 6.5 paid holidays each year plus 2 floating holidays.
• Approximately 8 days of paid time off in the first year.
• A benefits package including health, dental, vision, and 401(k).
• Opportunities for growth and pay increases through a company-paid certification program.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED