Medical Office - Patient Services Representative (Full-time)

Bridgeview Eye Partners • Noblesville, IN

2d • $16 - $18

About The Position

The Patient Services Representative is the first point of contact for patients and serves as a connection between patients, providers, clinical teams, and billing. The role helps make healthcare visits organized, welcoming, and easy to navigate by scheduling appointments, answering questions, and coordinating insurance.

Requirements

• High school diploma or equivalent.
• Strong communication skills and the ability to help people feel at ease.
• Ability to stay organized and handle multiple tasks confidently.

Nice To Haves

• Experience in a medical office or familiarity with coding and billing.

Responsibilities

• Welcome patients with a warm and professional approach.
• Answer calls, schedule appointments, and maintain smooth communication.
• Guide patients through questions about billing, procedures, policies, and services.
• Prepare charts before appointments and ensure everything is ready for each visit.
• Manage checkout by verifying information, collecting payments, and completing accurate documentation.
• Handle insurance verifications, authorizations, and referrals with attention to detail.
• Keep records organized and up to date in the electronic health system.
• Complete end-of-day responsibilities, including balancing transactions and preparing reports.
• Monitor patient flow and communicate delays clearly and calmly.
• Help maintain a clean, safe, and welcoming office environment.
• Support the team with additional responsibilities as needed.

Benefits

• 6.5 paid holidays each year plus 2 floating holidays.
• Approximately 8 days of paid time off in the first year.
• Health, dental, and vision benefits.
• 401(k).
• Opportunities for growth and pay increases through a company-paid certification program.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED