Patient Services Representative Full Time
About The Position
The Patient Services Representative schedules walk-ins, registers and checks in patients, and completes new patient registration in the hospital EMR system. The role performs daily EMR reporting, collects co-pays, posts payments to patient accounts, and issues receipts. It also verifies insurance, obtains authorizations as needed, prepares and distributes new patient information packets, and scans registration documents into the appropriate EMR system. The representative maintains complete and accurate documentation in accordance with organizational standards, helps keep the facility clean and organized, and undertakes other responsibilities assigned by a supervisor. The position requires frequent sitting, conversing, listening, handling objects or controls, and reaching. It requires close vision and the ability to adjust focus, regular lifting or carrying of more than 20 pounds, regular pushing or pulling of more than 25 pounds, and standing or walking at least five hours per day. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.
Requirements
- High school diploma.
- At least one year of experience in a hospital or outpatient setting involving billing, insurance verification, collections, payment posting, and front-office work.
- Proficiency in Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
- Ability to lift or carry more than 20 pounds regularly and push or pull more than 25 pounds regularly.
- Ability to stand and/or walk at least five hours per day.
Responsibilities
- Schedule all walk-ins accurately in the hospital EMR system.
- Register and check in patients upon arrival.
- Complete new patient registration in the hospital EMR system.
- Perform daily reporting in hospital EMR systems.
- Collect co-pays, post them to patient accounts, and issue receipts through the hospital EMR system.
- Ensure documentation is complete, accurate, and compliant with organizational standards.
- Verify insurance and obtain authorizations as required.
- Assemble and distribute new patient information packets.
- Scan registration documents into the appropriate EMR system.
- Maintain cleanliness and organization within the facility.
- Assume other responsibilities assigned by the supervisor.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
