Patient Services Representative (Full-Time)

Aurora San Diego•San Diego, CA

14h•$47,840 - $62,400

About The Position

As a Patient Services Representative for Aurora Behavioral Healthcare San Diego, you will facilitate the orderly admission of patients while balancing patient comfort and ease with the organization’s operating needs and financial goals. The role manages patient check-in and check-out, registration, insurance verification, admission documentation and procedures, payment collection, and related customer inquiries. The schedule is Monday to Friday, 10:30 a.m. to 7:00 p.m., with possible weekends and variable hours. Pay range: $23 to $30 per hour.

Requirements

One year of experience in a healthcare facility.
Knowledge of medical terminology and medical billing.

Responsibilities

Manage the patient check-in and check-out process, including verifying identification; confirming or updating demographic and insurance information; providing, collecting, and witnessing required forms; collecting patient payments; and preparing end-of-day reports or payment reconciliations as needed.
Interact with patients, payers, and providers to gather information for accurate registration, including assigning an appropriate Medical Record Number.
Verify patient insurance benefits verbally and send written documentation to insurance companies.
Receive and process physicians’ admission orders and complete related admission procedures.
Obtain patient and other required signatures on voluntary admission or commitment papers.
Obtain required releases, including those for patient activity participation, school and immunization records for child or adolescent patients, referral sources, physician billing, insurance, and Utilization Review companies.
Obtain pre-authorization for admission when needed; complete face sheets and assign patient identification numbers.
Conduct admissions during regular hours and check documentation for after-hours admissions.
Answer daily telephone calls from patients, insurance companies, and others.
Maintain supplies required for admitting purposes.
Establish and maintain positive inter- and intra-departmental working relationships.
Participate in activities that enhance professional growth and development.
Demonstrate conduct consistent with Aurora ethical standards.
Comply with facility safety, infection control, and security programs.
Support facility internal and external customer service standards.
Respond to customer billing and payment inquiries as needed and escalate billing inquiries when needed.