Patient Services Representative Full Time

Surgery Partners Careers•McKinney, TX

About The Position

The Patient Services Representative supports patient intake and front-office operations in a hospital or outpatient setting. The role schedules walk-ins, registers and checks in patients, handles payments, verifies insurance, and maintains accurate documentation in the hospital EMR system. The representative also distributes new-patient information, helps keep the facility organized, and performs other duties assigned by a supervisor.

Requirements

High school diploma.
At least one year of experience in a hospital or outpatient setting involving billing, insurance verification, collections, payment posting, and front-office work.
Proficiency with Microsoft Office applications, including Outlook, Word, Excel, and PowerPoint.
Ability to lift and/or carry over 20 pounds regularly and push/pull over 25 pounds regularly.
Ability to stand and/or walk at least five hours per day.
Ability to sit, converse, listen, use hands to touch, handle, or feel objects, tools, or controls, and reach with hands and arms.
Close vision and ability to adjust focus.

Responsibilities

Schedule walk-ins accurately in the hospital EMR system.
Register and check in patients upon arrival.
Complete new-patient registration in the hospital EMR system with precision and attention to detail.
Perform daily reporting in hospital EMR systems.
Collect co-pays, post them to patient accounts, and issue receipts through the hospital EMR system.
Ensure documentation is complete, accurate, and compliant with organizational standards.
Verify insurance and obtain authorizations as required.
Assemble and distribute new-patient information packets.
Scan registration documents into the appropriate EMR system.
Uphold cleanliness and organization within the facility.
Assume other responsibilities assigned by the supervisor.