Patient Services Representative

NorthLakes Community Clinic•Lakewood, WI

6d•Onsite

About The Position

The Patient Services Representative (PSR) helps patients navigate NorthLakes Community Clinic’s services by identifying and removing barriers and connecting patients with appropriate resources and services to support their health and wellness. The PSR creates a welcoming experience, guides patients through clinic processes, and helps direct them to services available within the clinic and across the organization. The role is cross-trained in various front desk duties, which may vary by position and level of specialization. Candidates must live within NorthLakes’ service area when hired and maintain residency there throughout employment. The starting salary is $20.45 per hour, depending on experience. Offers are contingent on successful completion of a criminal background check and references.

Requirements

High school diploma or equivalent, plus one of the following: a one-year certificate from a college or technical school; three months of related experience and/or training; or an equivalent combination of education and experience.
Previous customer service experience.
Current CPR certification or ability to obtain it within the first six months of employment.
Must reside within NorthLakes’ service area at the time of hire and maintain residency there throughout employment.

Nice To Haves

Demonstrated ability to navigate computerized applications associated with the job, such as EMR, EDR, VSC, patient portals, insurance portals, and reminder-call systems.
Demonstrated knowledge of ethics, HIPAA, and business etiquette, evidenced by a current training certificate of completion.

Responsibilities

Welcome patients and visitors and direct them to appropriate locations.
Use EMR/EDR systems to accurately capture patient demographic information and schedule appointments with appropriate services or providers.
Process and coordinate internal and external referrals as appropriate for department and site needs.
Coordinate patient prior authorizations according to insurance guidelines.
Verify patient insurance eligibility through relevant portals.
Collect patient payments and reconcile daily cash reports.
Answer telephone inquiries, direct callers to appropriate personnel, or initiate telephone notes for follow-up.
Manage automated reminder responses and make reminder calls to patients as needed.
Maintain knowledge of clinic and organization-wide services and direct patients to appropriate services.
Guide patients through the Patient Experience within the clinic’s service line and explain applicable processes and steps.
Cross-train in various front desk functions.
Participate in training on customer service, HIPAA, business etiquette, forms, and department flows, and ensure compliance in day-to-day operations.
Perform other duties as assigned.

Benefits

Medical and dental insurance for full-time and part-time employees working 24 or more hours per week.
Employer-paid group term life and disability insurance.
Employer contribution toward a Health Savings Account.
Flexible Spending Accounts.
Paid Time Off (PTO), paid holidays, and a Paid Leave Bank.
403(b) plan with a 4% employer match.
Voluntary vision insurance.
Voluntary supplemental life, AD&D, and disability coverage.
Tuition reimbursement.
Health and Wellness reimbursement program.
Employee Assistance Program and specialized behavioral health services and resources for employees and family members.
Partner of the HRSA/NHSC loan repayment program.