Patient Services Representative

Midwest Eye Consultants • Indianapolis, IN

7d • $16 - $18 • Onsite

About The Position

The Patient Services Representative facilitates communication between patients and doctors, clinical staff, and administrative staff, and serves as a liaison among patients, insurance companies, and the Central Billing department. The role includes verifying insurance, obtaining pre-authorizations, checking patients in and out, scheduling appointments, answering phones, triaging, responding to patient inquiries, and maintaining charts. The position is located at 5319 S Emerson Ave, Indianapolis, IN 46237.

The role is based in a professional medical office environment. Physical activities include standing, walking, stooping, grasping, typing, and manual dexterity. Visual and verbal acuity are required to assess the accuracy, neatness, and thoroughness of assigned work. The employee must regularly lift up to 15 pounds from floor to waist, 5 pounds from waist to shoulder, and 5 pounds from shoulder to overhead.

Responsibilities

• Greet patients in a friendly, professional manner.
• Answer phone calls, schedule appointments, and assist with patient communications and recalls.
• Respond to patient inquiries about billing, procedures, policies, and available services.
• Prepare patient charts before appointments and complete them upon patient arrival.
• Process patients through checkout by verifying chart documentation and insurance information, accepting and posting payments, preparing and filing clean claims, authorizing insurance and billing, scheduling referrals, and entering corresponding data accurately into the EHR.
• Perform end-of-day tasks, including balancing the cash drawer, processing daily deposits, evaluating data from reports, and submitting required reports.
• Monitor patient flow throughout the office and communicate delays appropriately.
• Maintain a safe and clean office environment.
• Perform other duties and assume responsibilities as determined by the office manager and doctor(s).

Benefits

• Starting wage of $16.00–$18.00, based on knowledge, skills, and experience
• 6.5 paid holidays per year plus 2 floating holidays
• Approximately 8 days of PTO within the first year
• Health, dental, vision, and 401(k) benefits
• Growth opportunities and wage increases through a company-paid certification program

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed