Patient Services Representative

INTEGRIS Health•Ponca City, OK

4d•Onsite

About The Position

Join INTEGRIS Health Medical Group Ponca City Pediatrics in Ponca City, Oklahoma, as a daytime, full-time Patient Services Representative. The role supports patient services by answering telephones, taking concise messages, scanning and indexing information into medical records, handling medical-record requests, and performing basic scheduling. The position requires population-specific competencies and adherence to National Patient Safety Goals appropriate to the level of patient contact. The role reports to the Office Manager/Supervisor.

Requirements

At least 6 months of customer service experience.
Population-specific competencies appropriate to the position.
Adherence to National Patient Safety Goals appropriate to the level of patient contact.

Nice To Haves

1 year of clerical experience.
Experience with cashier procedures and/or basic accounting.
Experience with clinic check-in/check-out procedures.
Knowledge of basic health insurance, HMO, and PPO.
Knowledge of basic medical terminology.
General knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming phone calls.
Collect copay and deductible payments.
Make financial arrangements for patients.
Perform patient check-in and check-out accurately and promptly.
Schedule appointments and, in emergencies, inform a clinical employee or provider.
Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
Enter patient demographics accurately into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two patient identifiers in accordance with National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel, and direct messages to the appropriate clinical employee and/or provider.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Scan and index information into medical records, and handle medical-record requests.