Patient Services Representative

Freeman•Dickson, TN

13d•$18 - $20

About The Position

Freeman Health Partners Medical Services, PC is seeking a dependable, organized Patient Services Representative to help patients feel welcomed and supported from their first interaction with the clinic. As a member of the front office team, the representative greets patients, coordinates appointments, verifies patient and insurance information, and helps keep daily clinic operations running smoothly. The position is suited to someone who enjoys helping others, communicates clearly, and manages administrative details with care and accuracy.

Requirements

High school diploma or GED equivalent.
Strong customer service and interpersonal skills.
Excellent organization, attention to detail, and follow-through.
Ability to manage multiple tasks and priorities in a busy clinic environment.
Professional and compassionate communication skills, both in person and by phone.
Basic computer proficiency and ability to learn scheduling and electronic health record systems.
Dependability and ability to work collaboratively with clinical and administrative teams.
Commitment to ethical practices and protection of patient confidentiality, including compliance with HIPAA, 42 CFR Part 2, and other applicable privacy requirements.

Nice To Haves

Previous experience in a medical front office, patient registration, or a related customer service role.
Experience with appointment scheduling, insurance verification, and payment collection.
Familiarity with electronic health records.

Responsibilities

Welcome patients and visitors, assist with check-in, and direct them to the appropriate team member or service.
Answer incoming calls, respond to routine questions, and route messages accurately and promptly.
Schedule, confirm, and update patient appointments while communicating scheduling changes to patients and clinical staff.
Assist patients with registration forms, required paperwork, and updates to their information.
Collect and verify patient demographic information and insurance coverage.
Collect payments and copayments, document transactions accurately, and direct billing questions to the appropriate staff.
Maintain accurate patient records and update information in the electronic health record (EHR).
Coordinate patient intake and communicate with clinical staff to support an efficient patient experience.
Respond to patient concerns with professionalism and empathy, escalating issues when appropriate.
Manage written, verbal, and electronic communications while protecting confidential information.
Follow organizational policies, privacy requirements, and established front office procedures.