Patient Services Representative

Corewell Health • Kentwood, MI

9d • Onsite

About The Position

As a Patient Services Representative with Corewell Health, you will work as part of a team to provide patient registration, concierge, and clerical services. The position supports patients through complex problem solving, administrative coordination, insurance authorization and verification, and electronic health record document handling. You may also help train new team members and perform the work of a Patient Services Representative, Associate when needed.

This is a full-time, 40-hour-per-week position at the Care Center Breton in Kentwood, Michigan. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with no weekends. The role is part of Corewell Health’s Rehab Breton Care Center department.

Requirements

• High school diploma or equivalent.
• Two years of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or another related field.

Responsibilities

• Resolve complex patient and customer issues, including exercising high-level discernment when registering patients in treatment rooms.
• Perform administrative tasks, including patient check-out; scheduling appointments, referrals, in-office procedures, surgeries, and tests; reviewing medical records for incoming referrals; maintaining and modifying provider templates; navigating external patient referral portals; and reconciling multidepartment deposits.
• Obtain insurance authorizations or verify that prior authorization has been obtained, and assist with retroactive insurance denials and appeals.
• Perform complex EMR/EHR scanning and use RightFax to fax and upload documents to EPIC.
• Assist in training new team members using standard work.
• Perform the role of Patient Services Representative, Associate when necessary.
• Participate in safety initiatives and risk-mitigation measures, and complete position- and unit-related safety competencies and requirements on time.
• Perform other duties as assigned.

Benefits

• Comprehensive benefits package supporting financial, health, and work/life balance goals.
• On-demand pay program powered by Payactiv.
• Discounts directory with deals on restaurants, phone plans, spas, and other offerings.
• Optional identity theft protection, home insurance, and auto insurance.
• Traditional and Roth retirement options with service contribution and matching savings.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED