Patient Services Representative

Proliance Surgeons•Puyallup, WA

21d•$20 - $32•Onsite

About The Position

The Patient Services Representative (PSR) is the first point of contact for patients and their loved ones and serves as a liaison for appointments, accommodation, and access to physicians. The role includes scheduling appointments and follow-ups, greeting patients, verifying eligibility, processing information, and coordinating with physicians and medical assistants about acute scheduling issues. The PSR cross-trains between the call center and front desk and works where the need is greatest. The position is on-site in the Puyallup/Bonney Lake area, Monday through Friday, 8:00 a.m. to 4:30 p.m.

Requirements

High school diploma or equivalent.
1–2 years of relevant public-contact experience, preferably in a medical office environment.
At least 1 year of front-office or reception experience; medical experience preferred.
Superior customer service and strong interpersonal skills, including patience, composure, and cooperation.
Adhere to safety, risk-management, and precautionary procedures (OSHA/WISHA) and maintain confidentiality in accordance with HIPAA.
Use time efficiently and demonstrate quality, attention to detail, accuracy, and completion.
Be flexible with varied hours and dependable in attendance.
Remain objective and adapt to change, delays, and unexpected events while maintaining a positive mindset.
Clear oral and written communication skills.
Ability to provide feedback to improve performance.
Self-motivated and able to work independently, meet standards of excellence, and overcome challenges with little supervision.
Ability to prepare records in accordance with detailed instructions.
Ability to type with speed and accuracy.

Nice To Haves

Practice management experience.
Medical office or medical front-office experience.

Responsibilities

Provide exemplary customer service in person and over the phone.
Greet and direct patients, vendors, and visitors.
Schedule appointments according to established protocols and office policies, including follow-ups.
Check in established and new patients and verify information, insurance, referrals, and eligibility.
Ensure consent forms and patient information are current in practice management software and electronic medical record systems.
Answer and screen calls on a multiline phone system, take messages, and direct calls and messages to appropriate staff or physicians.
Identify payor sources and verify insurance eligibility and financial status.
Enter personal health and financial information accurately into the practice management system while protecting patient privacy.
Assist patients with check-in and completion of paperwork or forms as needed.
Communicate appointment status, wait times, and cancellations or rescheduling proactively.
Review records for completeness, print necessary updates, and organize records.
Review physician clinic schedules for accuracy.
Collect and post co-pays, coinsurances, pre-payments, and balances due on patient accounts.
Coordinate with medical assistants and the clinical team to facilitate patient flow.
Schedule appointments, conferences, and meetings in person as requested.
Schedule interpreters for patient appointments as needed.
Complete other duties and assist others as directed.
Follow policies introduced during onboarding, updated in real time, and outlined in the Associate Handbook.