Patient Services Representative

US Fertility • Frederick, MD

10d • Onsite

About The Position

US Fertility, a partnership of physician-led fertility practices, is hiring a Patient Service Representative for Shady Grove Fertility in Frederick, Maryland. The role supports patients and practice teams in reproductive medicine by providing customer service, managing patient account information, scheduling appointments, and helping patients understand insurance benefits, coverage, and financial options.

The schedule is Monday through Friday, 6:30 AM to 3:30 PM, with two holidays per year in Rockville. Compensation is $20 to $23 per hour, commensurate with experience. The role offers an opportunity to grow within a nationally respected organization while supporting patients and care teams.

Requirements

• At least 2 years of applicable work experience.
• High school diploma.
• Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
• Strong communication skills.
• Ability to work independently.
• Attention to detail.
• Computer proficiency.
• A high level of customer service.

Nice To Haves

• Experience working in an OB/GYN office.

Responsibilities

• Obtain, record, and update patients’ personal, financial, and insurance information.
• Assess patients’ minimum needs and schedule accordingly to support patient satisfaction, provider time, and treatment-room utilization.
• Schedule appointments.
• Address customer and patient issues and ensure effective short- and long-term resolution.
• Provide timely feedback to the practice about service failures or patient concerns.
• Consult with patients about their benefits, coverage, and financial options.
• Greet patients and visitors and provide a high level of customer service.

Benefits

• Medical, dental, and vision insurance for full-time employees working 30 or more hours per week.
• 401(k) with company match.
• Tuition assistance and professional development support.
• Performance-based bonus opportunities.
• Generous paid time off and paid holidays for full-time employees working 30 or more hours per week.
• Paid parental leave.
• Life and disability benefits.
• Fertility Discount Program.
• Employee wellness and recognition programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED