Patient Services Representative - DDCI | Irregular Part-Time, Shifts Vary

Phelps Health

4d

About The Position

The DDCI Patient Services Representative is responsible for ensuring timely patient flow. The role supports patients and clinics by greeting patients, registering them, handling calls, organizing appointments, processing referrals, and completing related administrative work.

Requirements

• High school diploma or equivalent required.
• Two years of medical clerical experience in an office setting with word-processing and personal-computing skills preferred.
• Medical insurance experience preferred.
• No certification or license required.
• Must be able to transport oneself throughout the facility.
• Must be able to stand, walk, sit, carry or lift up to 10 pounds, turn, push, pull, and stoop.
• Must maintain close mental and visual attention for sustained periods and work under stressful conditions due to customer demands.

Nice To Haves

• Graduation from an accredited medical receptionist or similar program, or two years in a health care setting, will be considered.
• Two years of medical clerical experience in an office setting with word-processing and personal-computing skills.
• Medical insurance experience.

Responsibilities

• Greet patients warmly and respectfully in a professional manner and assist with their needs.
• Register patients by obtaining complete demographic and insurance information, entering it accurately into the system, and collecting co-pays.
• Answer telephone calls promptly, triage patient calls, and communicate patient care needs with clinics.
• Gather records, films, and orders for incoming referrals and scan documents into patient charts.
• Organize patient appointments and track or obtain authorizations when needed.
• Work as part of a team to complete work queues in EPIC and correct identified errors.
• Complete assigned tasks in a timely manner.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED