Member Services Representative - Part-Time - Flexible Shifts

Planet Fitness • Gibbstown, NJ

4d

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front desk activities, supports member account updates, responds to questions and concerns, and helps maintain the club’s neatness and cleanliness. Part-time shifts are available across opening, daytime, closing, and weekend schedules.

Requirements

• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and the ability to interact positively and professionally with members and co-workers while exceeding member expectations.
• Strong listening skills, empathy, and problem-solving ability.
• Diplomacy and appropriate behavior and language in all interactions.
• High school diploma or GED equivalent required.
• Must be at least 18 years of age.
• Continual standing and walking during the shift.
• Continual in-person or telephone conversation during the shift.
• Ability to occasionally lift up to 50 pounds.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests and provide exceptional customer service.
• Handle front desk activities, including answering phones and assisting callers with questions.
• Check members into the system.
• Sign up new members.
• Take prospective members on tours.
• Facilitate updates to members’ accounts.
• Respond to member questions and concerns promptly and professionally, escalating matters to an Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED