Member Services Representative Part Time

Planet Fitness - Glow Brands•Frankfort, KY

16h•$13 - $13

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, responds to member questions and concerns, and helps maintain the club’s neatness and cleanliness. Shifts may require working independently and alone as business needs require.

Requirements

Basic computer proficiency.
A passion for fitness and health.
Upbeat and positive attitude.
Punctuality and reliability.
Exceptional customer service skills, with the ability to interact positively and professionally with members and coworkers and exceed member expectations.
Strong listening, empathy, and problem-solving skills.
Demonstrate diplomacy in all interactions and use appropriate behavior and language.
High school diploma or GED equivalent required.
Must be at least 16 years of age.
Ability to work independently and alone during shifts as business needs require.

Nice To Haves

Customer service background preferred.

Responsibilities

Greet members, prospective members, and guests, providing exceptional customer service.
Handle front-desk activities, including answering phones and assisting callers with questions.
Check members into the system.
Sign up new members.
Give tours to prospective members.
Facilitate updates to member accounts.
Respond to member questions and concerns in a timely and professional manner, escalating issues to the Assistant Manager or Manager as needed.
Assist in maintaining the neatness and cleanliness of the club.