Member Services Representative Part Time

Planet Fitness • Sewell, NJ

3d

About The Position

The Member Services Representative creates a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. The role handles front-desk activities, responds to member needs, and helps maintain a neat and clean club.

Requirements

• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability.
• Exceptional customer service skills and the ability to interact positively and professionally with members and coworkers while exceeding member expectations.
• Strong listening, empathy, and problem-solving skills.
• Demonstrate diplomacy and appropriate behavior and language in all interactions.
• High school diploma or GED equivalent required.
• Must be at least 18 years old.

Nice To Haves

• Customer service background preferred.

Responsibilities

• Greet members, prospective members, and guests while providing exceptional customer service.
• Answer phones in a friendly manner and assist callers with questions.
• Check members into the system and sign up new members.
• Take prospective members on tours.
• Facilitate updates to member accounts.
• Respond to member questions and concerns promptly and professionally, escalating issues to the Assistant Manager or Manager as needed.
• Help maintain the club’s neatness and cleanliness.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED