Patient Services Representative

Midwest Vision Partners•Kalamazoo, MI

About The Position

The Patient Services Representative provides front-desk support at Midwest Vision Partners clinics, welcoming patients and helping ensure a professional, efficient visit. The role includes registering patients, maintaining accurate demographic and insurance information, handling payments and billing questions, supporting appointment scheduling, and coordinating communication among patients, providers, and clinical staff. This is a full-time position of 32–40 hours per week, with shifts scheduled between 7:30 AM and 5:30 PM, Monday through Friday, with no weekends. Regular travel between the Battle Creek and Kalamazoo offices is required; occasional travel to other regional locations may be requested. New-hire training takes place at the Battle Creek office before regular scheduling begins.

Requirements

High school diploma or GED.
Strong verbal and written communication skills.
Proficiency in all Patient Services Representative I duties and more than one year of experience.

Nice To Haves

Telephone operator or high-call-volume experience.

Responsibilities

Greet and check in patients in a friendly, courteous, and professional manner.
Enter, update, and verify patient demographic and insurance information using multiple medical computer programs.
Complete patient registration by reviewing accounts and compliance-related documents for completeness and accuracy.
Obtain and document information missing from registration records.
Prepare paperwork for patient visits.
Verify patient benefits and eligibility when needed.
Collect copayments, deductibles, coinsurance, past-due balances, and other applicable fees.
Respond to questions about account status, payment arrangements, and concerns.
Resolve billing or charge disputes or refer problem accounts to the appropriate person.
Monitor patient flow, adjust workflows, and notify clinical staff of relevant information and changes.
Serve as a liaison among patients, guests, back-office staff, and providers.
Reconcile cash against daily charge and cash reports.
Schedule and confirm patient appointments as needed.
Create, distribute, and file new-patient charts and medical records.
Perform clerical tasks, including copying, sorting, scanning, and faxing.
Check out patients, ensuring appropriate payment collection, completion of forms, and updates to medical records as needed.
Keep the front desk and waiting room clean and tidy and replenish necessary supplies.
Comply with organizational policies and procedures, including standard operating procedures and the employee handbook.
Perform other duties as assigned.