Patient Services Representative

Eye Health America LLC•Jacksonville, FL

21d

About The Position

The Patient Services Representative supports patient-facing administrative operations at The Eye Associates, a multi-specialty ophthalmology practice affiliated with Eye Health America. The role welcomes patients and manages appointment check-in, arrival tracking, demographic and insurance information, authorizations or referrals, payments, scheduling, and patient chart documentation. The representative must be willing to travel to different clinic locations, and overtime may be required.

Requirements

High school diploma or equivalent.
Must be willing to travel to different clinic locations.

Nice To Haves

At least one year of experience in eye care or a medical environment is preferred.

Responsibilities

Check patients in for appointments and greet them pleasantly and professionally.
Record patient arrival times and help ensure patients are seen on time.
Scan patients’ insurance cards and driver’s licenses.
Enter new patient demographic information into the computer.
Ensure patients provide proper authorization or referrals.
Present and collect fees, post payments, and schedule patients’ next appointments.
Monitor past-due accounts and collect payment at checkout.
Maintain a cash drawer and balance it daily against posted payments and processed credit cards.
Review chart data to verify that information has been received and completed and that required signatures have been obtained.