Patient Services Representative

Schuylkill•Allentown, PA

5d•Onsite

About The Position

Coordinates and provides clerical and administrative duties for daily physician practice operations. Serves as the initial point of contact for patients and healthcare providers and delivers customer service that supports a high-quality patient experience. This onsite position is based at 798 Hausman Rd, Suite 100, in Allentown, in the LVPG-L Ortho & Sports Med - Hausman Rd department. The schedule is Monday through Thursday, 8:00 a.m. to 4:30 p.m., on the day shift.

Requirements

High school diploma or GED.
One year of customer service experience.
Ability to adapt to changing priorities.
Ability to maintain accuracy and comply with detail-oriented responsibilities.
Ability to maintain strict confidentiality.
Proficient computer skills.
Demonstrated proficiency with technology and electronic medical record workflows by the end of orientation.
Ability to accurately handle cash and other patient payment methods.
Ability to explain, educate, and support use of the LVHN patient portal and its features.

Responsibilities

Perform detail-oriented administrative tasks that anticipate the needs of team members and patients and follow organizational policies and standard work.
Gather information for accurate patient registration and check-in.
Obtain and verify insurance authorizations and precertifications.
Complete medical record release requests and schedule and confirm patient appointments.
Support patient scheduling and workflow to provide a positive patient experience and foster teamwork.
Collaborate on training, staffing, and practice functionality, and provide feedback.
Keep up to date on insurance provider coverage and reimbursement changes.
Organize work effectively to manage interruptions and changing priorities.
Perform scheduling, scanning, billing, filing, referrals, work queues, and other clerical functions in a timely manner.
Conduct patient outreach by telephone and electronic medical record messaging.