Patient Services Representative

INTEGRIS Health•Oklahoma City, OK

20d

About The Position

The Patient Services Representative answers telephone calls, takes concise messages, scans and indexes information into medical records, handles medical-record requests, and performs basic scheduling. The role requires population-specific competencies and adherence to National Patient Safety Goals appropriate to the position’s level of patient contact. The representative reports to the Office Manager/Supervisor. For the IMG Float Pool, the role requires operating an INTEGRIS-owned or personal vehicle.

Requirements

At least 6 months of customer service experience.
For IMG Float Pool positions, a current Oklahoma State Driver’s License and a driving record acceptable to the employer’s insurance carrier are required because the role involves operating an INTEGRIS-owned or personal vehicle.

Nice To Haves

One year of clerical experience.
Experience with cashier procedures and/or basic accounting, clinic check-in/check-out procedures, basic health insurance, HMO and PPO plans, basic medical terminology, and general knowledge of CPT and ICD-9 coding.
At least 6 months of telephone customer service experience.

Responsibilities

Receive and/or dispatch incoming phone calls.
Collect copay and deductible payments.
Make financial arrangements for patients.
Perform check-in and check-out duties accurately and promptly.
Schedule appointments and, in an emergency, inform a clinical employee or provider.
Verify insurance eligibility and benefits, record the information in the medical record, and complete referrals to specialty providers, home health, and other services.
Accurately enter patient demographics into the practice management system.
Take telephone messages, correctly spell names, and identify patients using two identifiers according to National Patient Safety Goals.
Take clear, concise messages from pharmacies, physicians, and hospital personnel, and direct them to the appropriate clinical employee and/or provider.
Manage a large call volume while maintaining excellent telephone etiquette.
Organize workflow to meet patient needs in a timely manner.
Adhere to applicable National Patient Safety Goals.