Patient Services Representative (Medical Receptionist) - Watkinsville and Athens
About The Position
Piedmont Urgent Care is hiring a Patient Services Representative (Medical Receptionist) to provide a welcoming and efficient patient experience while managing front-office operations, assisting with administrative tasks, and supporting clinic workflow. The role involves greeting patients and visitors, maintaining confidential documentation, verifying insurance benefits, explaining payment and billing policies, collecting patient payments, and supporting the practice manager, providers, and other staff. The representative must follow healthcare regulations, including HIPAA and OSHA requirements, and may travel to other Piedmont Urgent Care locations to support staffing and operational needs. The position is full-time, with three 12-hour shifts from 8 AM to 8 PM and no overnight shifts. Some weekend and holiday work is required.
Requirements
- High school diploma or equivalent.
- At least 1 year of experience as a Medical Receptionist or Patient Services Representative in a medical office or healthcare setting.
- Strong communication skills, attention to detail, and ability to multitask in a busy environment.
- Experience using Electronic Medical Records (EMR) software.
- Ability to work 12-hour shifts, including some weekends and holidays.
- Proactive, friendly, patient-focused approach to service.
- Ability to sit, stand, walk, reach, and use hands and arms throughout the workday.
- Manual dexterity and hand coordination sufficient to perform assigned clinical duties.
- Ability to occasionally lift or move moderate weight, generally between 20 and 40 pounds.
- Close and distance vision and ability to adjust focus.
Nice To Haves
- Medical Administrative Assistant certificate.
- Experience with EPIC EMR software.
Responsibilities
- Greet and assist patients and visitors, helping them feel welcome and valued.
- Collect, organize, and maintain patient and business documents while protecting confidentiality.
- Analyze health insurance benefits and verify eligibility.
- Provide patients with payment policies and billing and collection information.
- Determine and collect each patient's financial responsibility and communicate costs clearly.
- Assist the practice manager, providers, and other staff to support smooth daily operations.
- Understand and enforce healthcare requirements, including HIPAA and OSHA standards, and handle documentation and processes according to guidelines.
- Travel to other Piedmont Urgent Care locations as needed to support staffing and operations.
Benefits
- Medical, dental, vision, prescription, and pet insurance, among other benefits.
- Paid time off and holidays.
- 401(k) with company match.
- Employee Assistance Program and wellness initiatives.
- Leadership opportunities and professional development.
- Flexible schedule with three 12-hour shifts and no overnight shifts.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
