Patient Services Representative

MCRM Fertility•Chesterfield, MO

29d•Onsite

About The Position

The Patient Services Representative is the first point of contact for patients at MCRM Fertility’s St. Louis location. This full-time, patient-facing role supports a compassionate, professional patient experience and helps keep front-desk operations running smoothly in a fertility clinic. The position is based in Chesterfield, Missouri, and works 40 hours per week, Monday through Friday, from 7:30 a.m. to 4:00 p.m., with occasional weekend coverage about once per month. The role requires professionalism, warmth, composure, and the ability to help patients feel heard and at ease during an emotionally complex experience. The representative works with patients and care teams, handles administrative and payment tasks, and maintains patient confidentiality.

Requirements

Demonstrated experience delivering exceptional customer service in a professional setting.
Ability to manage competing priorities in a fast-paced clinical environment.
Ability to remain calm and composed and help patients feel heard and at ease, including when they are stressed or scared.
Proficiency with EHR systems or demonstrated ability to learn software quickly.
High school diploma.

Nice To Haves

Healthcare or clinical front-desk experience.
Bilingual ability in English and Spanish.
Familiarity with insurance verification and clinic procedures.
Associate or bachelor's degree.

Responsibilities

Greet and check in patients warmly and professionally.
Collect service payments and reconcile daily transactions.
Answer incoming calls and route them accurately to the appropriate teams, prioritizing by urgency.
Explain clinic policies and assist patients with required forms.
Verify and document insurance benefits and coverage in patient charts.
Accurately log interactions in the electronic health record (EHR).
Coordinate schedule changes and patient flow with care teams.
File, scan, and fax documents to support clinic operations.
Uphold HIPAA regulations and maintain strict patient confidentiality.