Patient Services Representative

Vera French Community Mental Health Center•Davenport, IA

7d•Onsite

About The Position

Vera French is seeking a Patient Services Representative to provide compassionate customer service to clients visiting its Davenport Center Outpatient location. The role supports the smooth operation of the mental healthcare environment and the delivery of quality patient care. As the first point of contact for clients, the representative helps shape their experience at Vera French. The representative welcomes patients, families, and visitors; coordinates appointments; answers inquiries and provides information about Vera French services; protects patient privacy and confidentiality; collects copayments; maintains accurate patient information; and assists patients with required documentation. The position requires a high school diploma or equivalent and strong customer service or public relations skills. Computer knowledge and Microsoft Office experience are required; office setting experience is preferred. Vera French describes its desired team members as humble, persistent, and conscientious. Its mission is to enhance community mental health by providing quality, accessible, and comprehensive care. The organization offers in-house training, including CPR and medication management, as well as tuition reimbursement and loan repayment programs for employees after one year of employment.

Requirements

High school diploma or equivalent.
Excellent customer service or public relations skills.
Computer knowledge and Microsoft Office experience.

Nice To Haves

Experience in an office setting.

Responsibilities

Welcome and greet patients, families, and visitors.
Coordinate patient appointments.
Answer inquiries and provide information about Vera French services.
Maintain a high level of confidentiality and safeguard patient privacy.
Collect copayments.
Ensure patient information is accurate.
Assist patients with completing necessary documentation.

Benefits

Group health insurance.
Dental insurance.
Vision insurance.
Employer-paid life insurance, AD&D, and long-term disability coverage through Mutual of Omaha.
Supplemental life insurance.
Short-term disability coverage available.
401(k) with employer contribution and matching: employer contributes 3% of annual salary, vested on day one; employer matches 25% of employee contributions up to 6%.
Tuition reimbursement and loan repayment program for employees after one year of service.
Supplemental critical illness and accident coverage through MetLife.
Paid time off.
Nine paid holidays per year.
Nine paid sick days per year, accrued on a payroll basis.
Vacation, with two weeks accrued on a payroll basis.
Vera French Day.
In-house training opportunities, including CPR and medication management.