Patient Services Representative

Shady Grove Fertility•Orlando, FL

3d•Onsite

About The Position

US Fertility is hiring a Patient Services Representative for Shady Grove Fertility in Orlando, Florida. The role supports patients and practice teams in a fertility-care setting, with a focus on providing high-quality customer service and helping ensure an effective patient experience. The schedule is Monday through Friday, 7:00 AM to 4:00 PM, plus one weekend per month and one to two holidays per year. The representative maintains patient account information, schedules appointments according to patient needs and practice capacity, addresses patient issues, communicates service failures and concerns to the practice, and discusses insurance benefits, coverage, and financial options with patients. The role also greets patients and visitors and requires occasional weekend and holiday work.

Requirements

At least 2 years of applicable work experience.
High school diploma.
Extensive knowledge of insurance and benefits, medical terminology, and medical billing.
Strong communication skills.
Ability to work independently.
Attention to detail.
Computer proficiency.
High level of customer service.

Nice To Haves

Experience working in an OB/GYN office.

Responsibilities

Obtain, record, and update patients’ personal, financial, and insurance information.
Assess patients’ minimum needs and schedule appointments to support patient satisfaction, provider time, and treatment-room utilization.
Schedule appointments.
Address customer and patient issues and ensure effective short-term and long-term resolution.
Provide timely feedback to the practice about service failures or patient concerns.
Consult with patients regarding benefits, coverage, and financial options.
Greet patients and visitors and provide a high level of customer service.
Work occasional weekends and holidays.