Patient Services Representative

BrightView LLC • Louisville, KY

19d • Onsite

About The Position

BrightView Health is seeking a Patient Services Representative to serve as the first point of contact for patients and help create a welcoming, efficient in-clinic experience. The role supports patients throughout their recovery journey by handling inquiries, scheduling, payments, account documentation, and communication with clinic and central support teams. The representative is expected to provide empathetic, customer-focused service, collaborate with a multidisciplinary team, and uphold compliance standards.

Requirements

• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Strong customer-service orientation and initiative in responding to patient inquiries.
• Empathy and compassion in supporting patients through recovery.
• Ability to work with a diverse population of colleagues and patients.
• Problem-solving skills and a sense of urgency in addressing patient needs.
• Ability to work collaboratively in a multidisciplinary healthcare environment.
• Adaptability in a dynamic work environment.
• Technological capability and comfort using multiple systems for communication and documentation.
• Integrity and adherence to work standards and regulatory requirements.

Nice To Haves

• Two or more years of prior front desk experience preferred.
• Familiarity with HIPAA and 42 CFR Part 2 desired.
• Familiarity with Microsoft Office software, including Outlook, Teams, and Word, preferred.

Responsibilities

• Serve as the first point of contact for patient inquiries and customer service, and help resolve patient issues.
• Schedule and confirm patient appointments.
• Collect point-of-service payments, including copays and other patient financial responsibilities.
• Communicate with clinic teams and central support regarding appointments and follow-up needs.
• Attend required meetings and huddles and collaborate with the clinic team.
• Maintain accurate new and existing patient accounts, including insurance and billing information.
• Follow applicable compliance standards and regulatory requirements.

Benefits

• Paid time off (PTO).
• Immediately vested 401(k) with employer match.
• Company-sponsored ongoing training and certification opportunities.
• Comprehensive benefits package including medical, dental, vision, short-term disability, long-term disability, and accident insurance.
• Tuition reimbursement after one year in a related field.
• Competitive compensation and a supportive environment focused on professional growth and development.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED