Patient Services Representative

OrthoAtlanta•Atlanta, GA

21d

About The Position

OrthoAtlanta is hiring a Patient Services Representative to support front-office operations and patient experience in a clinical setting. The representative welcomes patients, manages check-in and checkout, addresses questions about appointments, insurance, and procedures, and helps ensure clear, timely communication. The role also handles payments, appointment scheduling, incoming calls, and patient information in the EMR. Additional duties include opening and closing the front office, maintaining an orderly waiting area, and working assigned EMR “buckets” to support clinic flow.

Requirements

High school diploma or equivalent.
Strong customer service skills and a professional, patient-focused demeanor.
Excellent organizational, multitasking, and time-management abilities.
Strong verbal and written communication skills.
High attention to detail and discretion with patient information.
Ability to thrive in a fast-paced, people-facing role, manage multiple responsibilities, organize tasks, solve front-desk challenges, work independently, and contribute as a team player.

Nice To Haves

Two or more years of experience in a medical office or clinical setting.
Familiarity with medical terminology and EMR systems; Epic experience is a plus.

Responsibilities

Greet patients, check them in and out, and answer questions about appointments, insurance, or procedures.
Collect co-pays, prepayments, and outstanding balances accurately, explaining financial policies as needed.
Schedule new and follow-up appointments, answer incoming calls, and ensure timely patient communication and follow-through.
Enter and update patient demographics, insurance information, and visit details in the EMR system.
Open and close the front office.
Keep the waiting area clean and organized.
Work assigned EMR “buckets” to support clinic flow.