Patient Services Representative Floater

California Proton Therapy Center LLC•San Diego, CA

22d•$25 - $28

About The Position

California Protons Cancer Therapy Center is hiring a Patient Services Representative Floater to support patients, families, staff, visitors, and physicians and enhance their experience at the center. The role manages patient interactions in person and through the call center, including identity verification, registration, demographic and insurance updates, appointment scheduling, and preparation of required forms. The representative also helps identify opportunities to improve the experience of patients and others visiting the center. This role supports the Business Operations team, works collaboratively with clinical and administrative departments, and may assist with department reports, statistics, and outcomes. The position reports to the Business Operations Supervisor and is classified as non-exempt. The stated salary range is $25.00–$28.00 per hour, depending on experience.

Requirements

Proficiency with computer applications, including MS Office, Outlook, and Teams.
Strong organizational skills and the ability to identify and solve problems; innovative and intuitive approach.
Ability to maintain HIPAA confidentiality at all times.
Reasoning ability to define problems, collect data, and establish facts.
Excellent communication and customer service skills, including the ability to de-escalate issues.
Ability to adapt, prioritize, and meet deadlines.
Three to five years of customer service experience and skills.
Strong healthcare, call center, and patient advocacy experience.
Basic understanding of insurance plans and guidelines.
At least one year of experience in a front office and/or business medical office position.
Ability to manage multiple priorities and patient expectations and escalate issues to appropriate management.
Ability to juggle multiple requests and work with departments and staff, physicians, and patients with differing expectations.
High school graduate or equivalent.

Nice To Haves

Radiation Oncology experience.

Responsibilities

Greet patients and guests professionally and with care, in person or over the phone.
Register patients accurately by gathering information and entering relevant data into the system.
Work flexible hours to accommodate facility and patient needs.
Verify patient demographics and update information in person or over the phone.
Schedule and confirm appointments with patients over the phone.
Ensure appropriate forms are completed correctly and assist patients as needed.
Collaborate with nursing, imaging technicians, radiation therapists, and physicians in person or over the phone.
Multitask while scanning forms, scheduling appointments, and answering phone calls.
Schedule follow-up and CT, MRI, and PET diagnostic imaging appointments over the phone.
Receive calls, respond to inquiries, and route messages appropriately.
Assist with gathering department reports, statistics, and outcomes as needed.
Work with a team to complete assigned tasks.
Upload CDs into MIM.
Obtain and verify insurance eligibility for services and accurately document complete information in the system.
Determine patients’ financial responsibilities as stated by their insurance.
Prepare payment arrangement forms and collect payments from patients or family members as needed.
Perform additional duties or tasks as assigned to support the Business Operations team.