Patient Services Floater

PathGroup•Columbia, TN

About The Position

Under the direction of the area supervisor, the Patient Services Floater performs daily phlebotomy activities at Patient Service Centers (PSC) or as an in-office Patient Service Technician (PST), accurately and on time. The role assists with coverage at client locations as needed and requires travel, including possible overnight stays. The position interacts professionally and courteously with clients, patients, and PathGroup personnel and performs forensic and clinical specimen collection and processing according to established practices and procedures.

Requirements

High school diploma or GED; equivalent work experience of 3 years may be considered where permitted by state and laboratory guidelines.
1–3 years of prior job-related experience required.
Reliable transportation and communication.
Proof of auto insurance.
Valid driver's license and at least 1 year of driving experience.
Fewer than 3 minor moving violation convictions within the previous 3 years.
Must be familiar with and abide by the Corporate Compliance Program and corporate policies, including Privacy and Security policies.

Nice To Haves

Medical training as a medical assistant or paramedic.
Phlebotomy certification; required in Louisiana.
3 or more years of prior job-related experience.

Responsibilities

Travel to client assignments within a designated region, sometimes on short notice.
Greet and treat customers courteously and provide a calm environment during specimen collection.
Collect patient service and PSC specimens accurately and on time, following established procedures.
Explain venipuncture and other specimen collection processes to patients.
Dispose of blood, biohazard fluids or tissue, and contaminated sharps according to applicable laws, standards, and policies.
Complete requisitions accurately in Pathconnect and/or other PathGroup computer applications.
Enter patient, specimen, insurance, and billing information into computer systems; confirm handwritten orders and verify tests and billing details with clients.
Research test and client information using the laboratory computer system.
Match requisitions to specimen tubes; label, centrifuge, split, and freeze specimens as required.
Package, store, and transport specimens according to required temperatures, containers, labels, and procedures to preserve specimen integrity.
Maintain required records, documentation, and PSC/IOPST patient service logs; assist with compiling monthly statistics and data.
Perform clerical duties including filing, faxing, mail preparation, and electronic data entry.
Approve attendance time in the attendance software by the stated deadline and submit accurate expense and travel logs as directed.
Follow company grooming, dress code, and lab coat policies; maintain a neat and clean appearance.
Manage time appropriately and adapt to fluctuating patient flow.
Communicate professionally with clients, patients, and coworkers; answer telephone calls in a friendly and helpful manner.
Perform duties independently and communicate pertinent information or issues to a supervisor, manager, or group leader.
Contribute to a positive work climate and team effort.
Help keep facilities neat, clean, and in good repair and report needed repairs or maintenance.
Assist with periodic inventory counts and report shortages or problems.
Use appropriate personal protective equipment and follow laboratory safety precautions and procedure manuals.
Protect the confidentiality, integrity, and availability of protected health information and other sensitive company data, following security practices, regulatory guidelines, and corporate policies.
Work with other PathGroup departments and subsidiaries and perform other duties as assigned.