Office Services Support Floater

RR Donnelley•Warrenville, IL

5d•$17 - $23•Onsite

About The Position

The Office Services Support Floater provides client-facing office support across multiple law firm locations in Downtown Miami and Brickell. The position rotates among nearby client sites to provide coverage where needed, supporting mail services, reprographics, hospitality, reception, facilities coordination, and other office services functions. The role suits a dependable, service-oriented professional who can adapt to different teams, procedures, and client expectations and work independently at smaller locations after initial training and onboarding. This is a fully onsite position working 40 hours per week in eight-hour shifts, Monday through Friday, scheduled between 7 a.m. and 6 p.m. with a one-hour lunch break. Occasional overtime may be available. Travel between assigned client locations is required as business needs dictate; locations are within walking distance of one another or accessible via the free Miami Metromover. Parking is not provided, though public parking options are available. The hourly salary range is $16.59–$22.50. Starting pay depends on factors including education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and business needs. Depending on the role, compensation may also include overtime, shift differential, call-in, or stand-by pay. Employment offers are contingent on successfully completing a pre-employment background check and drug screen.

Requirements

High school diploma or equivalent.
At least one year of experience in a professional office, corporate, administrative, or legal environment.
Exceptional customer service skills and commitment to a white-glove client experience.
Professional appearance, demeanor, and communication skills.
Ability to learn new processes, systems, and client expectations quickly.
Dependability, punctuality, reliability, and a strong work ethic.
Ability to work independently at smaller office locations after training.
Strong organizational skills and attention to detail.
Ability to prioritize competing responsibilities and adapt to changing business needs.
Effective written and verbal communication, including professional email and telephone etiquette.
Ability to handle confidential and sensitive information discreetly.
Problem-solving skills and sound judgment about when to escalate issues.
Positive, flexible, proactive attitude and willingness to support various client locations.
Ability to lift and move boxes, paper, mail, and office supplies up to 50 pounds on a regular basis.

Nice To Haves

Experience with mail services, copy/print services, reception, hospitality, or facilities support.
Experience in legal, financial services, or other corporate professional services.

Responsibilities

Provide office services support across multiple legal client locations in Downtown Miami and Brickell.
Deliver professional, responsive, service-oriented client interactions.
Support mail handling, reprographics, scanning, printing, document processing, and intake functions.
Assist with reception, hospitality, conference room, facilities, and administrative support services as needed.
Adapt to different client environments, procedures, and expectations while maintaining service quality.
Work independently at smaller office locations after initial training and onboarding.
Maintain accurate logs, records, and job-tracking documentation.
Complete job requests and service tickets accurately and within established deadlines.
Communicate with managers, clients, and team members about requests, priorities, and deadlines.
Troubleshoot basic office equipment issues and coordinate service requests when necessary.
Prioritize work in a fast-paced environment with changing assignments.
Perform quality checks for accuracy and compliance with client standards.
Load and replenish paper, toner, and office supplies.
Answer telephones, monitor shared inboxes, and respond to client requests promptly and professionally.
Handle confidential documents and information according to company and client policies.
Follow Williams Lea and client-specific policies, procedures, and security requirements.
Lift and move boxes, paper, mail, and office supplies weighing up to 50 pounds regularly.
Travel between assigned client locations in Downtown Miami and Brickell as business needs require.