Office Services Support Floater

RR Donnelley • Miami, FL

2d • $17 - $23 • Onsite

About The Position

The Office Services Support Floater provides client-facing office support across multiple law firm locations in Downtown Miami and Brickell. The role rotates among nearby client sites to provide coverage where needed and supports mail services, reprographics, hospitality, reception, facilities coordination, and other office services functions. The position suits a dependable, service-oriented professional who adapts to changing environments and can work independently after initial training.

The position is fully onsite and scheduled for 40 hours per week, with 8-hour shifts Monday through Friday between 7:00 a.m. and 6:00 p.m. and a one-hour lunch break. Occasional overtime may be available. Employees may be assigned to different client locations according to business needs; these offices are within walking distance or accessible via the free Miami Metromover. Parking is not provided, though public parking is available.

The role requires handling confidential documents in accordance with company and client policies, following applicable security requirements, and regularly lifting and moving boxes, paper, mail, and office supplies weighing up to 50 pounds. The salary range is $16.59–$22.50 per hour. Employment offers are contingent on successful completion of a pre-employment background check and drug screen.

Requirements

• High school diploma or equivalent.
• At least one year of experience in a professional office, corporate, administrative, or legal environment.
• Exceptional customer service skills and commitment to a white-glove client experience.
• Professional appearance, demeanor, and communication skills.
• Ability to quickly learn new processes, systems, and client expectations.
• Dependability, punctuality, reliability, and a strong work ethic.
• Ability to work independently at smaller office locations after training.
• Strong organizational skills and attention to detail.
• Ability to prioritize competing responsibilities and adapt to changing business needs.
• Effective written and verbal communication skills, including professional email and telephone etiquette.
• Ability to handle confidential and sensitive information with discretion.
• Strong problem-solving skills and judgment about when to escalate issues.
• Positive, flexible, and proactive attitude, with willingness to support various client locations.
• Ability to lift and move boxes, paper, mail, and office supplies weighing up to 50 pounds regularly.
• Ability to travel between assigned client locations in Downtown Miami and Brickell as required.

Nice To Haves

• Experience with mail services, copy/print services, reception, hospitality, or facilities support.
• Experience in legal, financial services, or other corporate professional services.

Responsibilities

• Provide office services support across multiple legal client locations throughout Downtown Miami and Brickell.
• Deliver professional, responsive, service-oriented client interactions.
• Handle mail and support reprographics, scanning, printing, document processing, and intake functions.
• Assist with reception, hospitality, conference room, facilities, and administrative support services as needed.
• Adapt to different client environments, procedures, and expectations while maintaining service quality.
• Work independently at smaller office locations after initial training and onboarding.
• Maintain accurate logs, records, and job-tracking documentation.
• Complete job requests and service tickets accurately and within established deadlines.
• Communicate with managers, clients, and team members about service requests, priorities, and deadlines.
• Troubleshoot basic office equipment issues and coordinate service requests when necessary.
• Prioritize workflow in a fast-paced environment with changing assignments.
• Perform quality checks for accuracy and adherence to client standards.
• Load and replenish paper, toner, and office supplies.
• Answer telephones, monitor shared inboxes, and respond promptly and professionally to client requests.
• Handle confidential documents and information according to company and client policies.
• Follow Williams Lea and client-specific policies, procedures, and security requirements.
• Lift and move boxes, paper, mail, and office supplies weighing up to 50 pounds on a regular basis.
• Travel between assigned client locations within Downtown Miami and Brickell as business needs require.

Benefits

• Medical coverage
• Dental coverage
• Vision coverage
• Paid time off
• Disability insurance
• 401(k) with company match
• Life insurance
• Voluntary supplemental insurance coverage
• Parental leave
• Adoption assistance
• Tuition assistance
• Employer and partner discounts
• Overtime, shift differential, call-in, and/or stand-by pay may be available depending on the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED