Office Services Support Floater

RR Donnelley•Miami, FL

1d•Onsite

About The Position

The Office Services Support Floater provides client-facing office support across multiple law firm locations in Downtown Miami and Brickell. The role rotates among client sites to provide coverage where needed and supports mail services, reprographics, reception, hospitality, facilities coordination, and other office services functions. It suits a dependable, service-oriented professional who can adapt to different teams and procedures and work independently at smaller locations after training. The position is fully onsite and scheduled for 40 hours per week, with 8-hour shifts Monday through Friday between 7 a.m. and 6 p.m. and a one-hour lunch break. Occasional overtime may be available. Employees may travel between assigned client locations within the area according to business needs. The offices are within walking distance or accessible by the free Miami Metromover; parking is not provided.

Requirements

High school diploma or equivalent.
At least one year of experience in a professional office, corporate, administrative, or legal environment.
Exceptional customer service skills and commitment to delivering a white-glove client experience.
Professional appearance, demeanor, and communication skills.
Ability to quickly learn new processes, systems, and client expectations.
Dependability, punctuality, reliability, and a strong work ethic.
Comfort working independently at smaller office locations after training.
Strong organizational skills and excellent attention to detail.
Ability to prioritize competing responsibilities and adapt to changing business needs.
Effective written and verbal communication skills, including professional email and telephone etiquette.
Ability to handle confidential and sensitive information with discretion.
Strong problem-solving skills and sound judgment about when to escalate issues.
Positive, flexible, and proactive attitude, with willingness to support various client locations.
Ability to lift and move boxes, paper, mail, and office supplies up to 50 pounds regularly.

Nice To Haves

Experience with mail services, copy/print services, reception, hospitality, or facilities support.
Legal, financial services, or other corporate professional services experience.

Responsibilities

Provide office services support across multiple legal client locations throughout Downtown Miami and Brickell.
Deliver professional, responsive, service-oriented client interactions.
Support mail handling, reprographics, scanning, printing, document processing, and intake functions.
Assist with reception, hospitality, conference rooms, facilities, and administrative support as needed.
Adapt to different client environments, procedures, and expectations while maintaining service excellence.
Work independently at smaller office locations following initial training and onboarding.
Maintain accurate logs, records, and job-tracking documentation.
Complete job requests and service tickets accurately and within established deadlines.
Communicate proactively with managers, clients, and team members about requests, priorities, and deadlines.
Troubleshoot basic office equipment issues and coordinate service requests when necessary.
Prioritize work in a fast-paced environment with changing daily assignments.
Perform quality checks for accuracy and adherence to client standards.
Load and replenish paper, toner, and office supplies.
Answer telephones, monitor shared inboxes, and respond to client requests promptly and professionally.
Handle confidential documents and information according to company and client policies.
Follow Williams Lea and client-specific policies, procedures, and security requirements.
Lift and move boxes, paper, mail, and office supplies up to 50 pounds on a regular basis.
Travel between assigned client locations within Downtown Miami and Brickell as business needs require.