Member Services Rep Floater

Fitton Clubs•Piqua, OH

3d•Onsite

About The Position

The Member Services Representative (MSR) is the first point of contact for Planet Fitness members, prospective members, and guests. The role provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly Judgement Free Zone. The MSR supports a positive member experience through friendly, professional interactions, prompt assistance, and knowledge of club culture, policies, and procedures. This is an on-site, part-time floater position with a minimum commitment of 16 hours per month. Weekly hours are not guaranteed. Day and evening MSRs must submit to a National Sex Offender Registry search, and continued employment is contingent on a satisfactory background-check outcome. The employee must obtain and maintain CPR/AED certification within company-required time frames and obtain tanning certification within the required time frame. Bilingual English/Spanish applicants are encouraged to apply.

Requirements

Must be at least 18 years old.
Must work on-site; the position is not remote.
Upbeat, professional, positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Must obtain and maintain CPR/AED certification within required time frames and be physically able to perform CPR/AED in a medical emergency.
Must obtain tanning certification within company-required time frames.
Must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background-check outcome.
Must commit to a minimum of 16 hours per month; weekly hours are not guaranteed.
Ability to perform prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds.
Ability to operate equipment as needed and verbally communicate in person or by phone to exchange information.
Normal vision and hearing, with or without correction.

Nice To Haves

Bilingual English/Spanish skills are encouraged.
High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and create a positive club experience.
Respond promptly and courteously to member questions and concerns, and escalate issues to the Assistant Manager or General Manager when appropriate.
Assist members with account inquiries, account changes, and billing questions.
Explain Planet Fitness memberships, amenities, current specials, and upgrades, including Black Card membership.
Assist prospective members with tours and sign-ups, and meet or exceed membership and customer-service goals.
Check members into the club using the point-of-sale system.
Answer phones professionally and efficiently.
Process new memberships, cancellations, and payments accurately.
Follow assigned opening and closing procedures.
Perform assigned cleaning duties throughout the shift and help keep restrooms, locker rooms, workout areas, and the rest of the facility clean and neat.
Return weights to their appropriate rack areas and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.