Member Services Rep Floater

Planet Fitness - Fitton Clubs•Ontario, OH

4d•Onsite

About The Position

The Member Services Representative (Floater) is an onsite, part-time role and the first point of contact for Planet Fitness members, prospective members, and guests. The representative provides exceptional customer service, handles membership inquiries and transactions, and helps maintain a clean, comfortable, and friendly “Judgement Free Zone®.” The position requires a minimum commitment of 16 hours per month; weekly hours are not guaranteed. The role includes welcoming members and guests, assisting with account and billing questions, explaining membership options and amenities, supporting tours and sign-ups, and processing memberships, cancellations, and payments. The representative also uses the club’s POS system, answers phones, follows assigned opening and closing procedures, and escalates issues to a manager when needed. Cleaning duties include maintaining restrooms, locker rooms, workout areas, and other club spaces, keeping weights organized, monitoring the floor for cleanliness and safety, and replenishing cleaning supplies. Employees must obtain and maintain CPR/AED certification and obtain tanning certification within company-required timeframes. Day and evening representatives must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory background check. Bilingual English/Spanish applicants are encouraged to apply. The position is performed indoors, with exposure to noise, dust, cleaning chemicals, and gym equipment, and involves extended standing and walking and other physical activity, including lifting up to 50 pounds as needed.

Requirements

Must be at least 18 years old.
Must work onsite; the position is not remote.
Upbeat, professional, and positive attitude and strong work ethic.
Reliable, punctual, and dependable.
Professional, respectful, and solutions-oriented in interactions with members and employees.
Commitment to cleanliness and creating a positive member experience.
Ability to learn and apply company cleaning practices, policies, and procedures.
Ability to read and follow verbal and written instructions.
Must obtain and maintain CPR/AED certification within required timeframes and be physically able to perform CPR/AED in a medical emergency.
Must obtain tanning certification within company-required timeframes.
Day and evening MSRs must submit to a National Sex Offender Registry search; continued employment depends on a satisfactory result.
Must commit to a minimum of 16 hours per month; weekly hours are not guaranteed.
Ability to perform prolonged standing and walking, frequent stooping, bending, kneeling, climbing, reaching, twisting, repetitive hand movements, and lifting up to 50 pounds as required.
Ability to operate equipment as needed and communicate verbally in person or by phone.
Normal vision and hearing, with or without correction.

Nice To Haves

High school diploma or equivalent.
Prior experience working in a club fitness setting.
Basic understanding of cleaning chemicals and safety standards.
Bilingual English/Spanish.

Responsibilities

Greet members, prospective members, and guests in a friendly and professional manner.
Provide outstanding customer service and respond promptly and courteously to member questions and concerns.
Assist members with account inquiries, changes, and billing questions.
Provide information about memberships and amenities, conduct tours, and assist with sign-ups.
Promote current membership specials and upgrades and work toward membership and customer service goals.
Check members into the system using the club’s POS system.
Answer phones professionally and efficiently.
Process new memberships, cancellations, and payments accurately.
Follow assigned opening and closing procedures.
Inform the Assistant Manager or General Manager if issues arise.
Perform assigned cleaning duties and maintain cleanliness in restrooms, locker rooms, workout areas, and other club spaces.
Return weights to the appropriate rack area and regularly walk the floor to keep the club clean, organized, and safe.
Refill cleaning stations and supplies as needed.